Hopewell-Lambertville Eye Associates

Our office is a medically based eyecare provider addressing the many needs of healthcare for our community in a very personalized manner. Our office, a member of the communities that we serve, are very respectful to all of our patients and their valuable time and the individual needs and concerns. In fact, we have been recognized as the Best In Eye Care Hunterdon Happenings List every year since 2016. Our doctors are also academically affiliated with several graduate schools and have taught other doctors nationally and internationally. We see patients by a specific appointment time in the most efficient manner possible. Our staff is more than kind and pleasant with our patients and will always strive to fully address their needs. Prior to every patient's appointment we will acquire prior authorization of coverage for their exam and material benefits and review this with the patient either before they present to our office or at the time they present for their visit. Our policy is to remind (phone / email) patients 72 hours prior to their appointment time, review the coverage and answer any questions they might need to address. Even though it is a patient responsibility to understand their coverage, it is often confusing. As such, we do our best to review and detail the patient on their coverage and the financial responsibility dictated by the carriers. Most importantly, we have a very caring staff whom are kind and wonderful people - being considered "family". They are trained to work with every patient as if the patient was also family - working with them in a courteous and efficient manner. They abide by our office policies, which also abide by state and federal regulations to protect and serve the public. To address Ms. Sabon, our office had been overly accommodating to Ms. Sabon by re-scheduling her daughters due to a family issue from Tuesday to Friday at 4:00 appointment. However, she presented an hour early at 3:00 and expected and demanded to be seen straightaway in front of other patients. Other patients had already arrived for their appointments and as such, we properly honored their appointment time. Her drive is her choice based on the limited provider panel of her carrier. We have cared for M. Sabon's family previously without any concerns, however on this day she presented with four children whom could have been better behaved in the office. Her comment on glasses - expecting them on the same day simply cannot be done based on her vision plans policy. As she very well knows, from her previous visit with us, her vision plan requires that they (the vision plan's lab) fabricate glasses which takes 1-2 weeks and then once received the patient can pick up the glasses or we will ship them to the patient to avoid an inconvenient second trip. Additionally, her vision plan (as well as all vision plans) do not cover 100% of the materials, the patient has defined allowances for materials leaving the patient financially responsible for a portion of eyeglasses or contacts lens based on the defined benefits of their plan. In summary, we will always do our best to care for and accommodate the needs of our patients, however, we ask that our patients also be respectful of our staff and other patients.